Order cancellation is not allowed for shipped orders.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a exchange.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Return & Replace may be granted in the following cases:

• Any item not in its original condition, damaged, or missing parts not due to our error
• Any item returned more than 7 days after delivery

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at sales@covaigroceries.com and follow instructions provided.

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the item is received.
• If the item wasn’t marked as a gift or was sent to the gift giver first, we will issue a refund to the gift giver.