Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.covaigroceries.com (the “Site”).
Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, as you browse the Site, we collect information about:

  • Individual web pages or products you view
  • Websites or search terms that referred you to the Site
  • Your interactions with the Site

We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Log files: Track actions on the Site, and collect data like IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.

When you make or attempt a purchase, we collect certain information including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number

We refer to this as “Order Information.”

“Personal Information” in this policy refers to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use Order Information to:

  1. Fulfill orders (processing payments, arranging shipping, providing invoices and order confirmations)
  2. Communicate with you
  3. Screen for potential risk or fraud
  4. Provide information or advertising in line with your preferences
  5. [[INSERT OTHER USES OF ORDER INFORMATION]]

Device Information is used to:

  • Screen for potential risk and fraud (especially your IP address)
  • Improve and optimize the Site
  • Generate analytics and assess the success of marketing campaigns
Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described:

Behavioural Advertising

We use your Personal Information to show you targeted ads or marketing.

Do Not Track

We do not alter data collection and use practices when a Do Not Track signal is received from your browser.

Your Rights

If you're a European resident, you have the right to access, correct, update, or delete personal information. Contact us using the information below.

We process your data to fulfill contracts (e.g., orders) or pursue our legitimate business interests. Note: your data may be transferred outside Europe, including to Canada and the US.

Data Retention

We keep your Order Information unless and until you request its deletion.

Changes

We may update this policy periodically to reflect changes in practices, operations, or legal requirements.

Contact Us

For more information, questions, or complaints, contact us: